Sales Policy for Pixelalipc 

Effective Date: December 21, 2024

At Pixelalipc, we are fully committed to providing you with a seamless, enjoyable, and superior shopping experience, when you choose to purchase our luxury timepieces and related accessories. This meticulously crafted and comprehensive Sales Policy outlines all of the specific terms and conditions, under which we offer our goods and services. It is specifically designed to ensure that every transaction with us is fair, transparent, and reliable, for each of our valued customers. By placing an order with Pixelalipc, you explicitly agree to be fully bound by all of the detailed terms, and conditions specified within this policy. Our overarching objective is to foster trust, guarantee your complete satisfaction, and deliver an exceptional and memorable purchasing experience.

3.1. Detailed Information About Product Descriptions, Pricing, and Availability (Continued)

  • 3.1.1. (Continued) Strict Standards of Accuracy, and Transparency in All Product Descriptions: We maintain the highest possible standards of accuracy when it comes to our product descriptions, and we are committed to providing you with the most thorough, detailed, and up-to-date information available. We endeavor to provide complete specifications, including material compositions, precise dimensions, and a comprehensive list of all of the functional attributes and features of each product displayed on our website, pixelalipc.com. We also make efforts to provide details regarding the history, heritage, and brand story of each timepiece where possible. However, please be aware that despite our diligent efforts, we cannot guarantee that all product descriptions, specifications, and related information will always be entirely free of any errors, or omissions. We explicitly reserve the right to correct any errors, inaccuracies, or omissions at any time, and to update any product information or details without prior notice to our valued customers. It is your responsibility to check the product details carefully, as we will not be responsible for inaccuracies in product information that may have been overlooked by you.

  • 3.1.2. (Continued) True and Accurate Representation of Products through Visual Media: We are dedicated to utilizing only the best available and most technologically advanced photography and videography to display our products as accurately and as realistically as possible. We make use of professional-grade equipment, including high-resolution cameras, and professional lighting, and we attempt to show products from many different angles, using close-up shots, and lifestyle images, where applicable. However, please be aware that colors, textures, and the overall visual appearance of our products may still vary slightly from what you see on your screen, due to differences in monitor settings, lighting conditions, and other factors that are beyond our control. Therefore, we will not be held responsible for any slight visual differences that may occur between how the product appears on your screen, and what it looks like in real life. You are responsible for assessing and acknowledging this risk.

  • 3.1.3. (Continued) Real-Time Updates of Product Availability and Stock Levels: Product availability is diligently monitored, and is subject to change without any prior notification. We strive to keep our inventory updated, and accurate, on our website, and to reflect our current stock status. However, there may be instances where an item is temporarily out of stock, or has been discontinued, despite being listed as available on our site. In the event that an item you have ordered is found to be unavailable, or has been discontinued, we will contact you as quickly as possible, and offer suitable alternatives, including a full refund, a suitable substitute (if available), or the option to wait until the item is back in stock.

  • 3.1.4. (Continued) Clear and Transparent Pricing Policies and Currency: All prices for our products are listed in US dollars (USD), and are subject to change at any time, and without any prior notice. While we always attempt to maintain consistent pricing, factors such as changes in manufacturing costs, fluctuations in the prices of raw materials, and changes in currency exchange rates, may require that we adjust our prices, at our discretion. The price that you see at the time of your purchase is the final price you will be charged, except in cases of an obvious, or significant pricing error, where we will contact you before processing your order. Our prices exclude applicable taxes and shipping fees. These additional costs will be calculated, and displayed at checkout.

3.2. Detailed Ordering Procedures (Continued)

  • 3.2.1. (Continued) Secure Online Ordering: You can place your orders through our secure and user-friendly website, pixelalipc.com. You will be required to create an account, or you may choose to checkout as a guest. Creating an account will allow you to save your details, track orders, and manage your preferences. Checking out as a guest will not provide these benefits. We recommend you create an account for the best user experience.

  • 3.2.2. (Continued) Responsibility for Accurate Order Information: When placing an order, you are explicitly agreeing to provide accurate, complete, valid, and current information, including your name, billing, and shipping address, contact information, and all payment details. It is your responsibility to ensure that this information is correct, and we will not be responsible for problems caused by inaccurate information.

  • 3.2.3. (Continued) Order Confirmation Email: Upon placement of your order, you will receive an order confirmation email. This email confirms that we have received your order, but it does not constitute final acceptance. Your order is only accepted after we have verified all information, and have prepared your order for shipment.

  • 3.2.4. (Continued) Authority to Accept or Reject Orders: We explicitly reserve the right to accept or reject your order at our sole discretion. If we are unable to accept your order, we will provide a full refund. We may reject orders for reasons such as payment issues, suspected fraud, or insufficient stock.

  • 3.2.5. (Continued) Order Processing: Orders will be processed during our normal business hours, Monday to Friday, excluding any holidays. Orders placed outside of these hours will be processed the next business day. We will always aim to process your order as quickly as possible, but we cannot guarantee immediate processing of your order.

  • 3.2.6. (Continued) Order Modifications/Cancellations: Once an order is placed, it may be difficult to modify or cancel. If you require any changes, you must contact us as quickly as possible, and we will make all reasonable efforts to assist you within the first 24-hour period after the placement of your order. However, we cannot guarantee that your order can be changed or cancelled.

3.3. Payment Policies and Procedures (Continued)

  • 3.3.1. (Continued) Payment Methods: We accept multiple payment methods, including major credit cards, debit cards, PayPal, and other digital options, as listed on our website. We utilize secure and trusted payment gateways, to protect your financial data. We may add or remove payment options at any time without prior notice, at our own discretion.

  • 3.3.2. (Continued) Payment Security: We use secure payment gateways that conform to industry standards, including PCI-DSS compliance, to protect your payment information. Your payment details are encrypted and handled with the utmost care. We will not store your full payment information on our servers. We utilize tokenization and other methods, to ensure the security of your payments.

  • 3.3.3. (Continued) Authorization for Charges: By placing an order, you explicitly authorize us to charge your chosen payment method for the full amount of your purchase, which includes all applicable taxes and shipping fees. You are responsible for ensuring that your payment method is valid, and that it has sufficient funds to cover the full cost of your order.

3.4. Shipping and Delivery (Continued)

  • 3.4.1. (Continued) Shipping Times: We strive to process and ship all orders in a prompt and efficient manner. Shipping times, however, may vary based on your location, and the selected shipping method, and estimated delivery times are provided during checkout but are not guaranteed. These are estimates, and are subject to potential delays.

  • 3.4.2. (Continued) Shipping Fees: Shipping fees are calculated based on several factors, including your shipping location, the size and weight of your order, and the shipping method that you have chosen. All shipping fees will be calculated and displayed at checkout before you finalize your order.

  • 3.4.3. (Continued) Shipping Providers: We utilize only reputable, and reliable shipping providers to ensure that your purchases are delivered safely and securely. We are not responsible for any errors, delays, or issues caused by the shipping providers, which are independent third-party organizations.

  • 3.4.4. (Continued) Tracking: Once your order has been shipped, you will receive an email, with a tracking number, which will enable you to monitor your shipment’s progress, using the chosen carrier’s online tracking system. You are responsible for monitoring the progress of your shipment.

  • 3.4.5. (Continued) International Shipping: International customers are responsible for all applicable customs duties, taxes, and import fees. These additional costs are not included in the purchase price, and you will be required to pay all applicable fees at the time of import. We are not responsible for any delays caused by international customs officials.

  • 3.4.6. (Continued) Delivery Address: You are fully responsible for ensuring that all of the shipping information that you provide is accurate, and valid. We are not responsible for items shipped to an incorrect address, or for any additional shipping fees incurred due to incorrect address information. It is your responsibility to ensure that your address is correct before completing your order.

3.5. Warranty Information (Continued)

  • 3.5.1. (Continued) Manufacturer Warranty: All of the watches sold by Pixelalipc are covered by the original manufacturer’s warranty. The duration and terms of the warranty are set by the manufacturer, and may vary depending on the brand, and the specific model. The manufacturer’s warranty information is included with each product, and is also available on our website, and through our customer service team.

  • 3.5.2. (Continued) Warranty Claims: If you have a warranty claim, you should contact our customer service team for further assistance. We will assist you to facilitate the warranty claim process with the manufacturer, and will provide you with all necessary information on how to proceed. You will be responsible for complying with the terms of the manufacturer’s warranty.

3.6. Returns and Exchanges (Continued)

  • 3.6.1. (Continued) Return Policy: Please refer to our detailed Refund and Return Policy, for specific information on our return processes. The Refund and Return Policy is an integral part of this overall Sales Policy, and you are required to comply with it.

  • 3.6.2. (Continued) Exchanges: We do not offer direct exchanges. If you would like to exchange an item, you must follow the return procedures, and then place a new order for the replacement item. Please be aware that exchanges are not directly offered, and all exchanges will require a return, and a new purchase.

3.7. Limitation of Liability (Continued)

  • 3.7.1. (Continued) Maximum Liability: To the fullest extent that is permitted by law, Pixelalipc shall not be held liable for any indirect, incidental, consequential, or punitive damages, arising from any purchase, or from your use of our products. You agree to use our products, at your own risk.

  • 3.7.2. (Continued) Errors and Omissions: We are not responsible for any errors, or omissions, in our product descriptions, in pricing information, or in any other content on our website, although we do everything in our power to ensure accuracy. We will take steps to correct any errors as quickly as possible, after we have identified them.

  • 3.7.3. (Continued) Third-Party Liability: We are not responsible for the actions or omissions of any third-party service providers, including shipping carriers, or payment processors, which are all independent companies, and are not controlled by us. You agree to use third-party providers at your own risk.

3.8. Customer Responsibilities (Continued)

  • 3.8.1. (Continued) Account Information: You are responsible for maintaining the complete confidentiality of your account information, including your chosen username, and password. You are responsible for all activity that occurs under your account, and you must notify us immediately of any unauthorized use.

  • 3.8.2. (Continued) Compliance with Laws: You are required to use our website, and services, in full compliance with all applicable laws, and regulations, including all relevant consumer protection laws. You are responsible for complying with all laws that may apply to your purchase, or use of our products.

  • 3.8.3. (Continued) Accurate Information: You are required to provide accurate, complete, and current information, when creating an account, when placing an order, or when contacting our customer service team. Errors in the information you provide, may cause delays, or other issues, for which we are not responsible.

3.9. Policy Changes (Continued)

We reserve the full right to modify or update this Sales Policy, at any time, and without prior notice. Any changes will be posted on this specific page of our website, and they will become effective immediately upon their posting. Your continued use of our website, and services, after any changes, constitutes your acceptance of the updated policy. Therefore, you are responsible for reviewing this policy regularly.

3.10. Contact Information (Continued)

If you have any questions, concerns, or requests, regarding this Sales Policy, please contact us using the following details: