Refund and Return Policy for Pixelalipc

Effective Date: December 21, 2024

At Pixelalipc, we are dedicated to ensuring your complete satisfaction with each purchase of our luxury timepieces. We understand that sometimes, a return or refund may be necessary, and we have meticulously crafted a transparent and customer-friendly Refund and Return Policy to address these situations. This policy details the procedures, conditions, and guidelines for processing returns and refunds. By making a purchase from Pixelalipc, you explicitly agree to be bound by the terms and conditions outlined in this comprehensive policy. Our primary goal is to make the return process as smooth and straightforward as possible, while maintaining our high standards of product integrity and customer satisfaction.

2.1. Strict Requirements and Criteria for Return Eligibility

To be eligible for a return, the following specific conditions must be met without exception:

  • 2.1.1. Original, Unworn, and Pristine Condition: The item must be returned in its original, unworn, pristine, and flawless condition. It must be completely free from any signs of wear, use, damage, alterations, modifications, or any other indications that the item has been handled, or used, in any way. The watch case, the crystal, the bracelet or the strap, the clasp, the bezel, and all other components of the timepiece must be undamaged, flawless, and in their original condition. Any sign of use, however slight, will automatically render the item ineligible for return.

  • 2.1.2. Inclusion of All Original Packaging, and Components: The item must be returned with all of the original packaging, including the watch box, outer packaging, interior packaging, protective films, plastic coverings, stickers, tags, labels, manuals, warranty cards, certificates of authenticity, and all other accessories and components. All packaging and components must be returned in their original, undamaged, and pristine condition. Missing or damaged packaging will render the item ineligible for return.

  • 2.1.3. Compliance with the Specified Timeframe: You must initiate the return process within 30 calendar days of the original purchase date. We are not able to accept any returns initiated after this 30-day period, without exception. It is your responsibility to initiate the return within this timeframe.

  • 2.1.4. Valid Proof of Purchase: You must provide valid proof of purchase, such as the original receipt, the order confirmation email, or other official order verification documentation. This documentation must match the returned item, and must prove that the item was purchased directly from Pixelalipc. We will not accept returns without a verifiable proof of purchase.

  • 2.1.5. Obtaining a Return Authorization (RA) Number: You must obtain a valid Return Authorization (RA) number from our customer service team before shipping your return. Any returns that are sent without a valid RA number, which is clearly displayed on the packaging, will be refused, and returned to the sender at the sender’s expense. We cannot process any returns that do not have a valid RA number.

  • 2.1.6. Customer Responsibility for Return Shipping Costs: You, the customer, are fully responsible for all of the costs associated with returning the item. This includes all shipping costs, and insurance costs, unless the return is a result of our error, or if the item is deemed to be defective due to a manufacturing defect. In cases where we are at fault, we will provide a prepaid shipping label.

  • 2.1.7. Securing Insured Return Shipping: You are fully responsible for ensuring that the returned item is properly insured for its full purchase price. This will protect you from any loss, or damage, that may occur during transit. We will not be held liable for any items that are lost, damaged, or stolen during the return transit if you have not insured the return shipment properly.

2.2. Comprehensive List of Items Not Eligible for Return

The following categories of items are specifically ineligible for return, under any circumstances:

  • 2.2.1. Customized or Personalized Items: Watches that have been customized, or personalized in any way, including engravings, modifications, special orders, strap changes, sizing adjustments, or aftermarket parts, are not eligible for return. Once any customization has been done, we cannot accept the item for return.

  • 2.2.2. Items Exhibiting Wear, or Damage: Any item that exhibits any signs of wear, damage, alterations, or modifications, including, but not limited to, scratches, dents, scuffs, blemishes, or any other evidence of handling or use, will not be eligible for return. Any item returned to us, showing any evidence of use, or handling, will be returned to you at your own expense.

  • 2.2.3. Items Purchased on Sale, or with a Discount: Items that have been purchased on sale, with a discount code, or during a promotion, especially those with significant discounts, are not eligible for return, unless specifically stated otherwise, in the promotional details. Please check all promotional terms carefully prior to purchasing an item.

  • 2.2.4. Items Designated as “Final Sale”: Items that are explicitly marked as “Final Sale”, or “Non-Returnable” are not eligible for return, under any circumstances. These items are typically sold at a significant discount, and they cannot be returned, or refunded.

  • 2.2.5. Items Lacking Original Packaging: Any item that is returned without all of the original packaging, including boxes, tags, manuals, warranty cards, certificates, and all protective materials, will not be eligible for return. Missing or damaged packaging will result in the refusal of any return.

  • 2.2.6. Items Missing Original Accessories: Any item that is returned without all of the original accessories, and components, that were included with the original purchase, will not be eligible for return. Missing accessories will render an item ineligible for a refund.

  • 2.2.7. Items with Missing, or Altered Serial Numbers: Any watches that are returned, where the serial number is missing, has been altered, or has been tampered with, are not eligible for return. The serial number must match the original item, and any alterations or removal will cause a return to be refused.

  • 2.2.8. Specific Limitations on International Returns: International returns may be subject to additional specific restrictions, special fees, and additional procedures, which may be required, due to legal requirements, or shipping restrictions. You must contact us to obtain all required instructions before initiating an international return.

  • 2.2.9. Gift Certificates, and Gift Cards: Gift certificates, and gift cards, are not returnable, and they are non-refundable, and cannot be redeemed for cash.

2.3. Comprehensive Instructions for Initiating a Return

To initiate a return, please follow these detailed instructions with care and precision:

  • 2.3.1. Prompt Contact with Our Customer Support Team: You must contact our customer service team via email at info@pixelalipc.com or by phone at (307) 789-0886 within 30 calendar days of the original purchase date, to request your Return Authorization (RA) number, and to obtain all required instructions for your return.

  • 2.3.2. Provision of Specific and Detailed Order Information: When you contact our customer support team, you must provide your order number, the specific reasons why you wish to return the product, and you must also provide clear photographic, or video evidence of any damage or defects, if applicable, to help us process your request. The more detail you provide, the faster we will be able to process your return request.

  • 2.3.3. Receipt of Return Authorization Number and Instructions: Our customer service team will then carefully review your request, and, if approved, will provide you with a unique Return Authorization (RA) number, along with detailed instructions on how to prepare, and ship your return. Returns must have a valid RA number, or they will be refused.

  • 2.3.4. Careful Preparation of the Item for Return: Once your return is approved, you must carefully package the item to be returned, in its original condition, and using the original packaging materials, and making sure to include all original accessories, documentation, and other components. The item must be securely packaged, to prevent damage in transit.

  • 2.3.5. Accurate Labeling of Your Return Package: You must clearly write, or affix, the RA number that has been provided to you, on the outside of the return package, in a visible location, so that we can easily identify your return package when it is received. You must also include a copy of your original order confirmation, or receipt, inside the return package.

  • 2.3.6. Secure Shipment of Your Return Package: All returns must be shipped using a reputable, trackable, and insured shipping service. This will allow you to track your return shipment, and ensure that it is fully insured, in case of any loss, or damage, during transit. Please retain the tracking information, for your records.

  • 2.3.7. Tracking Information and Provision to Our Support Team: You are required to provide us with all of the tracking information for your return shipment, and please provide it to our customer service team, so that we can track its progress, and prepare for its arrival. It is your responsibility to provide us with the tracking details.

2.4. Full Details Regarding Our Refund Process

Once we have received your returned item, we will complete a careful inspection to verify that it fully meets our return policy requirements, before processing any refund:

  • 2.4.1. Inspection, and Verification of the Returned Item: Upon receipt of your returned item, our team will carefully inspect it, to ensure that it is in its original condition, that all original packaging, and components, are present, and that it has a valid RA number. We will also ensure that the item has not been worn, used, damaged, or altered in any way, and that it matches your original purchase.

  • 2.4.2. Timeframes for Credit Card Refund Processing: For purchases that were made using a credit card, the refund will be credited back to the original credit card that was used for the purchase. Please allow a period of between 7 and 10 business days for the refund to appear in your account. The processing time may depend on your bank’s policies, and internal processing times.

  • 2.4.3. Timeframes for Refunds Using Other Payment Methods: Refunds for purchases that were made using other payment methods, such as PayPal, or other digital payment services, will be credited back to the original account, that was used for the purchase. Please allow between 5 to 7 business days for the refund to be processed. This time may depend on your payment processor’s policies.

  • 2.4.4. Overall Refund Processing Timeframe: Please allow a minimum of 3 to 5 business days from the date that we confirm the receipt of your returned item, and confirm that it has met all of the eligibility requirements, for us to process your refund and for the funds to be released. We always aim to process all refunds as quickly, and efficiently as possible.

  • 2.4.5. Eligibility of Original Shipping Costs for Refunds: Please note that original shipping costs are non-refundable, unless the return is due to an error on our part (such as us sending you the wrong item), or if the item is determined to be genuinely defective, due to a manufacturing fault, and we are able to verify the defect.

  • 2.4.6. Potential Deductions from Refunds for Damages, or Missing Items: If a returned item is damaged, shows any sign of wear, or if there are any missing original parts, or accessories, a deduction may be applied to the total refund amount, to account for the cost of repair, or replacement. This deduction will be assessed on a case-by-case basis, based on the condition of the item, and will be clearly communicated to you, before we process any refund. We will not provide refunds for items that are damaged or have missing parts, if those damages were caused by you, or during return shipping.

  • 2.4.7. Availability of Partial Refunds: In some instances, when a product is returned in a condition that does not meet the full eligibility requirements for a full refund, but is still deemed to be potentially resellable with further effort, we may offer you a partial refund, at our discretion. We will communicate this clearly to you, in writing, if this occurs.

2.5. No Direct Exchanges Available

Please note that we do not offer direct exchanges for returned items. If you wish to exchange an item for a different product, size, or style, you must follow the return procedure outlined in this policy, and then place a new and separate order for the item that you would like to purchase.

2.6. Steps to Follow When Dealing With Damaged or Defective Items

If you receive an item that is damaged, or defective, we ask that you contact us immediately. We will require clear photographic, or video evidence, of the damage or defect. Upon verification, we will either send you a replacement item, or we will process a full refund, which includes any applicable shipping costs. We may also ask you to return the damaged item to us, at our expense, so that we can examine it, and address any ongoing issues with the manufacturing process.

2.7. Responsibility for Return Shipping Costs

You, the customer, are fully responsible for all of the costs associated with the return shipping, unless your return is a result of an error on our part, or if the item is deemed to be genuinely defective, and it is verified as a manufacturing issue. We recommend that you use a trackable, and insured shipping service, as we cannot be responsible for any items that are lost, or damaged, during the return process. In any instance where we are at fault, we will provide a prepaid shipping label.

2.8. Authority to Make Policy Changes

We explicitly reserve the full right to modify, or to update this Refund and Return Policy at any time, and without providing you with prior notice. All changes that are made, will be posted on this specific page, and they will become effective immediately upon their posting. Your continued use of our website, or services, after changes to this policy have been posted, signifies your explicit agreement with the updated policy. It is your responsibility to review this policy on a regular basis, for any changes. You agree to comply with the most recent version of this policy.

2.9. Contact Information for Customer Support

If you have any questions, concerns, or requests, regarding this Refund and Return Policy, please do not hesitate to contact our customer support team through any of the following channels: